Fast Lane, LLC (“Fast Lane,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining transparency about how your information is collected and used. This Privacy Policy explains what data we collect, how we use it, how we share it, how we protect it, and what rights you have.

By using the Fast Lane application (“App”), website (“Site”), or any related services, you agree to this Privacy Policy and our Terms & Conditions.

 

 

1. INFORMATION WE COLLECT

1.1 Information You Provide to Us

We collect information you voluntarily provide when creating an account, interacting with support, or making purchases. This may include:

• Identity Information: full name, legal ID verification, age/date of birth, gender (optional).
• Contact Information: phone number, email address, mailing address (if required for certain events).
• Profile Information: profile photo, preferences, selected interests, saved venues, and event history.
• Payment Information: All payment data is stored and processed only by Stripe. Fast Lane does not store full credit card numbers, CVV codes, or bank account access.
• Event & Venue Interactions: reservations, passes purchased, check-ins, scans, denied entry logs, and event ratings.
• User Communications: support conversations, incident reports, dispute submissions, uploads, screenshots, text logs, safety complaints, and venue feedback.

All information is used to deliver core functionality, ensure safety, and maintain platform standards.

 

 

1.2 Automatically Collected Information

When you use the Fast Lane App, we collect:

• Device Data: hardware model, OS version, device ID, unique identifiers, advertising ID, carrier, app version.
• Usage Data: clicks, taps, navigation patterns, session length, crashes, feature usage, time spent at each screen.
• Transactional Logs: purchases, cancellations, refunds, scanning timestamps, partner verifications.
• Location Data:
  • General location (city-level) for event recommendations
  • Precise location only when you enable it, used for verifying entry, preventing fraud, and showing nearby events
• Network & Security Information: IP address, login patterns, VPN indicators, abnormal access attempts, and flagged behavior.

This data helps detect fraud, ensure safety at venues, and maintain functional integrity.

 

 

1.3 Information from Partners

Venues, promoters, and artists may share:

• Validation of your entry or denied access
• Spending data at events (when integrated through partner systems)
• Incident or safety reports
• Notes regarding disruptive or unsafe behavior
• Usage analytics related to tickets, line control, and time of arrival

This information helps enforce Fast Lane’s policies and maintain a safe nightlife ecosystem.

 

 

2. HOW WE USE YOUR INFORMATION

Fast Lane uses your information to:

Provide Core Services

• Process payments, passes, tickets, and VIP access
• Verify entry at participating venues
• Manage event capacity and line control
• Provide customer support and resolve disputes

Improve the App

• Test new features
• Analyze performance
• Personalize recommendations and event suggestions
• Reduce loading time and errors

Safety & Compliance

• Detect suspicious activity, fake accounts, or fraudulent purchases
• Enforce age restrictions
• Support partners in maintaining safe environments
• Respond to safety, discrimination, or harassment reports

Communications

• Send confirmations, reminders, updates, receipts
• Notify users of safety incidents affecting their events
• Send promotional and recommended event content (opt-out available)

 

 

3. HOW WE SHARE YOUR INFORMATION

We do not sell personal information.

We share data only when necessary:

3.1 With Service Providers

These include:

• Stripe (payments)
• AWS/Google Cloud (hosting & database storage)
• Analytics providers
• Customer support tools
• Fraud detection vendors
• Notification platforms

Providers are contractually required to protect your data.

 

 

3.2 With Venues, Artists, and Event Organizers

To fulfill your purchase and maintain safe conditions, we may share:

• Your name and profile information
• Entry verification status
• Pass or ticket type
• Incident-related restrictions
• Relevant safety flags (only when required to maintain safety at events)

Partners may not use this data outside Fast Lane-related purposes.